Account Manager FAQs

Frequently asked questions about the Account Manager, a Trimble MAPS website that allows fleets of all sizes to buy licenses for CoPilot and MileOn in bulk and distribute the apps to drivers for use in trip planning and navigation.

CoPilot settings in FleetPortal move to Account Manager
On Nov. 8, 2023, the functionality of FleetPortal moved to the Account Manager web tool to help you better manage CoPilot licenses and settings all in one p...
Mon, 27 Nov, 2023 at 2:37 PM
Is there any cost to access Account Manager?
There is no charge to use Account Manager once you have purchased bulk licenses for CoPilot and MileOn.
Fri, 20 Oct, 2023 at 3:44 PM
What happens if a driver gets a new device?
He or she can download CoPilot, MileOn, or both, directly from Google Play or the App Store on the new device and log in with their existing e-mail address ...
Tue, 19 Mar, 2019 at 2:45 PM
What is error code -1009?
Error code -1009 is a licensing error that indicates the Asset ID (Email or Username), Company ID, or both, you are trying to use to log in to CoPilot do no...
Mon, 11 Jul, 2022 at 8:56 PM
How should I name Vehicle Routing Profiles?
A driver can view the vehicle profile name directly within the CoPilot application. It is recommended that the vehicle profiles are assigned unique names so...
Mon, 18 Jul, 2022 at 12:23 PM
What's the best way to name Vehicle Groups?
Organizations can have many levels and cross sections of management and reporting, resulting in the need for location groups, regional groups, asset group...
Mon, 28 Jan, 2019 at 9:01 PM
What's the best way to name Configuration Profiles?
When naming Configuration Profiles, be descriptive so that other users within your company can understand and make use of existing profiles.   The main...
Mon, 28 Jan, 2019 at 9:08 PM
How should I set the Fleet Sync Interval?
Sync intervals are scans set in CoPilot to call Account Manager for updates. Additionally, CoPilot scans for updates at every navigation start up. Best pr...
Wed, 8 Nov, 2023 at 8:13 PM
How should I set the out-of-route threshold?
Set the out-of-route (OoR) threshold to the distance at which you want to be notified via email that a driver is out-of-route. CoPilot will start tracking O...
Wed, 6 May, 2020 at 2:43 PM
What settings are recommend for Driver Accessibility?
For Driver Accessibility settings in a Configuration Profile, we recommend: Routing Profile Creation or Editing by Drivers  Best practices are to crea...
Wed, 8 Nov, 2023 at 8:13 PM